On July 10 we held the last business breakfast of this season at the Franco-Russian Chamber of Commerce: “Improving Customer Experience: How to Evaluate Progress?” Alexis Grabar, Présient and Co-Founder of CXB HUB, Maria Provkina, Senior Consultant and Coach at CXB HUB Russia and Elena Somova, PhD in Psychology and Certified Trainer spoke to the participants. …

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The customer experience experts at CXBHUB are delighted to announce the latest addition to the team, in the form of experienced sales, marketing and customer experience director John Stocker. In an enviable career, John has already accumulated a wealth of knowledge working in these competitive and fast-paced sectors, and will now be adding his special …

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L’expérience collaborateur : un enjeu capital En avril 2019, CXB HUB a invité KPAM pour son traditionnel Afterwork de l’Expérience, un moment décontracté et privilégié pour échanger sur les meilleures pratiques à mettre en place sur les expériences client et collaborateur. L’expérience collaborateur : une priorité stratégique de demain Nous avons été inspirés par l’excellent …

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Customer experience experts CXB HUB recently hosted their second CX Afterworks event in London, which took place on 21st March 2019. The event is one in a series of similar events taking place throughout the year in London and Paris, and focused this time on how best to diagnose problems and create better, more well-informed …

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I am always inspired by corporate brand image when assessing the Customer Experience maturity of a company, since these values and the brand positioning form the blueprint for future consistency. Delivering a consistent, attractive service requires that a corporation explains the ‘why and how’ to its staff on a regular basis. With this in mind, …

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L’expérience client : où placer l’humain dans l’expérience digitale ? La réponse est simple : au centre. Il faut placer l’humain au centre des processus, et garder la relation la plus humaine possible en favorisant l’écoute. Panorama des questions abordées lors de l’Afterwork de l’Experience organisée par CXB HUB le 8 janvier dernier. 9 challenges pointés par nos Afterworkers …

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International Women’s Day is an opportunity for women around the world to reflect on the role they play in modern society, and particularly in the rapidly-changing world of work. At Franco-British CX company CXB HUB, two of the major female players at the firm have been assessing their own position within the workplace, and considering …

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Calling All CEOs: Is Your International CX Programme on The Right Track?   Implementing a CX programme across international borders can be a tricky thing to get right, but we’ve compiled 3 key tips to keep your programme on the right track…   Adapt for a local audience   Having a clear brand identity will …

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Tips on how to apply customer-centricity methods to your board meetings. CXB HUB recently had a board meeting, which we prepped for like any other meeting with our clients and our team – using basic recipes like a warm welcome, bottom-up management and co-construction, creativity and a little touch of emotion. Two of our members …

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This content was presented at the Paris Business Lunch in Paris on Nov 14th, an event hosted by Jonathan Cooper of The Spectrum IFA Group, in conjunction with the Franco British Chamber of Commerce, Institute of Directors, the Association of British Accountants in France, the Department for International Trade, France, and the Standard Athletic Club. …

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