Customer experience experts CXB HUB recently hosted their second CX Afterworks event in London, which took place on 21st March 2019. The event is one in a series of similar events taking place throughout the year in London and Paris, and focused this time on how best to diagnose problems and create better, more well-informed …

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I am always inspired by corporate brand image when assessing the Customer Experience maturity of a company, since these values and the brand positioning form the blueprint for future consistency. Delivering a consistent, attractive service requires that a corporation explains the ‘why and how’ to its staff on a regular basis. With this in mind, …

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L’expérience client : où placer l’humain dans l’expérience digitale ? La réponse est simple : au centre. Il faut placer l’humain au centre des processus, et garder la relation la plus humaine possible en favorisant l’écoute. Panorama des questions abordées lors de l’Afterwork de l’Experience organisée par CXB HUB le 8 janvier dernier. 9 challenges pointés par nos Afterworkers …

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International Women’s Day is an opportunity for women around the world to reflect on the role they play in modern society, and particularly in the rapidly-changing world of work. At Franco-British CX company CXB HUB, two of the major female players at the firm have been assessing their own position within the workplace, and considering …

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Calling All CEOs: Is Your International CX Programme on The Right Track?   Implementing a CX programme across international borders can be a tricky thing to get right, but we’ve compiled 3 key tips to keep your programme on the right track…   Adapt for a local audience   Having a clear brand identity will …

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Tips on how to apply customer-centricity methods to your board meetings. CXB HUB recently had a board meeting, which we prepped for like any other meeting with our clients and our team – using basic recipes like a warm welcome, bottom-up management and co-construction, creativity and a little touch of emotion. Two of our members …

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This content was presented at the Paris Business Lunch in Paris on Nov 14th, an event hosted by Jonathan Cooper of The Spectrum IFA Group, in conjunction with the Franco British Chamber of Commerce, Institute of Directors, the Association of British Accountants in France, the Department for International Trade, France, and the Standard Athletic Club. …

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CXB HUB are strategic consultants specialising in International Customer Experience working in partnership with Plug & Play CX Technologies and Solutions. We facilitate networking and discussion about Customer Experience. Our networking lunch recently had some great perspectives worth sharing. In the room, we established that most of the attendees had a big data problem. Whether it …

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I have just returned from a roadshow in Bucharest, Romania. Thinking of Romania, and think only of Transylvanian forests or Carpathian mountains? Far from it. Bucharest is a booming city full of contrasts. While the yellow taxis give a flavour of an almost underdeveloped country, what happens behind the walls of corporates is interesting, and in …

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Londoners and others, come join us, watch an app company fumble around with learning how to run a service with real vehicles and drivers! Reinventing the bus is crucial for the future of our congested cities and infrastructure. Lets figure out how to make cities more usable. This was the promise of Citymapper in May last year, …

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