Twice a year, the Institute of Customer Service (ICS) publishes its latest insight and results from their survey of cross sector organisations, and whilst I am always interested to read the results and learn from their insight, I find it a bit demoralising.

Calling All CEOs: Is Your International CX Programme on The Right Track?   Implementing a CX programme across international borders can be a tricky thing to get right, but we’ve compiled 3 key tips to keep your programme on the right track…   Adapt for a local audience   Having a clear brand identity will …


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