OUR SOLUTIONS

DATA VISUALIZATION

DESIGN THINKING

CUSTOMER EXCELLENCE PROGRAMMES

DIGITAL IDENTITY & FACIAL RECOGNITION

CHALLENGE: IMPROVE CUSTOMER EXPERIENCE FOR A UK FINANCIAL SERVICES COMPANY

METHODOLOGY:USE CUSTOMER EXPERIENCE TRACKER TO RAISE ROI OF CUSTOMER
EXPERIENCE IMPROVEMENTS

OUR SOLUTION: TURN CUSTOMER FEEDBACKS INTO A DECISION MAP

Use data collected and analysed by a customer journey tracker to choose the quickest and easiest
ways to improve customer experience in the company

Implement said improvements and measure the results instantaneously

CHALLENGE:DESIGN THE FUTURE CUSTOMER EXPERIENCE OF A MAJOR TRANSPORT/TRAVEL
OPERATOR

METHODOLOGY:MAP THE EXISTING CUSTOMER PAINPOINTS & FIND SOLUTIONS TO SOLVE THESE
ISSUES AND DESIGN THE FUTURE EXPERIENCE

OUR SOLUTION: AN INNOVATIVE APP FOR ALL 2000 EMPLOYEES OF THE COMPANY

Easy-to-use training tool for all

Allows for quicker activation of the new customer journey & experience

CHALLENGE:CHALLENGE: ENHANCE CUSTOMER CULTURE IN A FOREIGN MARKET FOR AN INTERNATIONAL FOOD
RETAILER

METHODOLOGY:TRAINING PROGRAMMES, DEVELOPMENT OF INTERNAL COMMUNICATION TOOLS

OUR SOLUTION: DEVELOP THE ABILITY OF MANAGERS TO MONITOR CUSTOMER EXCELLENCE WITH THEIR TEAMS

Find the balance between the company identity and the country’s culture – adapt training to ensure
identification of key elements of brand recognition internationally

Streamline the process with new techs to tap into bigger markets

CHALLENGE:IMPLEMENT A SEAMLESS CUSTOMER JOURNEY FOR A TRANSPORTATION COMPANY

METHODOLOGY:UNDERSTAND THE CLIENT ISSUE AND SET UP THE RIGHT TECH IMPROVEMENT

OUR SOLUTION: USE DIGITAL IDENTIFICATION TO IMPROVE CUSTOMER JOURNEY

Develop digital id tool to use on all platforms, to pay and prove identification during transport

Train employees to implement new tech

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