OUR SOLUTIONS

DATA VISUALIZATION

DESIGN THINKING

CUSTOMER EXCELLENCE PROGRAMMES

DIGITAL IDENTITY & FACIAL RECOGNITION

CHALLENGE:IMPROVE CUSTOMER EXPERIENCE FOR A UK FINANCIAL SERVICES COMPANY

METHODOLOGY:USE CUSTOMER EXPERIENCE TRACKER TO RAISE ROI OF CUSTOMER EXPERIENCE IMPROVEMENTS

OUR SOLUTION: TURN CUSTOMER FEEDBACKS INTO A DECISION MAP

USE DATA COLLECTED AND ANALYSED BY A CUSTOMER JOURNEY TRACKER TO CHOOSE THE QUICKEST AND EASIEST WAYS TO IMPROVE CUSTOMER EXPERIENCE IN THE COMPANY

IMPLEMENT SAID IMPROVEMENTS AND MEASURE THE RESULTSINSTANTANEOUSLY

CHALLENGE:DESIGN THE FUTURE CUSTOMER EXPERIENCE OF A MAJOR TRANSPORT/TRAVEL OPERATOR

METHODOLOGY: MAP THE EXISTING CUSTOMER PAINPOINTS & FIND SOLUTIONS TO SOLVE THESE ISSUES AND DESIGN THE FUTURE EXPERIENCE

OUR SOLUTION: AN INNOVATIVE APP FOR ALL 2000 EMPLOYEES OF THE COMPANY

EASY-TO-USE TRAINING TOOL FOR ALL

ALLOWS FORQUICKER ACTIVATION OF THE NEW CUSTOMER JOURNEY & EXPERIENCE

CHALLENGE:IMPROVE CUSTOMER EXPERIENCE FOR A UK FINANCIAL SERVICES COMPANY

METHODOLOGY:USE CUSTOMER EXPERIENCE TRACKER TO RAISE ROI OF CUSTOMER EXPERIENCE IMPROVEMENTS

OUR SOLUTION: TURN CUSTOMER FEEDBACKS INTO A DECISION MAP

FIND THE BALANCE BETWEEN THECOMPANY IDENTITY AND THE COUNTRY’S CULTURE – ADAPT TRAINING TO ENSURE IDENTIFICATION OF KEY ELEMENTS OF BRAND RECOGNITION INTERNATIONALLY

STREAMLINE THE PROCESS WITH NEW TECHS TO TAP INTO BIGGER MARKETS DIGITAL IDENTITY & FACIAL RECOGNITION

CHALLENGE:IMPLEMENT A SEAMLESS CUSTOMER JOURNEY FOR A TRANSPORTATION COMPANY

METHODOLOGY:UNDERSTAND THE CLIENT ISSUE AND SET UP THE RIGHT TECH IMPROVEMENT

OUR SOLUTION: USE DIGITAL IDENTIFICATION TO IMPROVE CUSTOMER JOURNEY

Developdigital ID toolto use on all platforms, topay and proveidentification during transport

Train employees toimplement new tech

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