Customer experience during the pandemic: is customer experience still a priority for companies?

International consulting firm CXB HUB and French-Russian Chamber of Commerce and Industry (CCI France-Russia) are pleased to invite you to a business breakfast on the theme of customer experience.


Customer expectations and behaviors have changed during the pandemic and many companies are re-evaluating their customer experience priorities. This process depends on the company's capabilities: human, financial and logistical resources and the status of its digital transformation.


Topics for discussion


  • Is the topic of customer experience (CX) still relevant during the current crisis?

  • Which opportunities has the crisis opened up to accelerate transformation?

  • Which CX projects are accelerating? Which ones are slowing down? The Russian experience: how can we guarantee our customers support in difficult times?

During the webinar, our speakers will talk about how their businesses (industrial, retail, hospitality sectors) are paying attention to customers and the customer experience during the pandemic.


In addition, CXB HUB will announce a unique special offer for the opening of its Moscow office.