FOND_BAS.png

We believe that customer centricity and employee engagement have the power to create sustainable economic and social performance that respects people and their environment.

OUR MISSION

We always put the Human before Tech when thinking  on all 3 levels: Customer Experience (CX), User Experience (UX) and Employee Experience (EX)

  • Curious, creative and energetic

  • 5 years + of customer and employee experience  projects

  • 18 years of entrepreneurship with 5 start-ups created 

  • 10 years with Airbus Group in Sales & Marketing & Strategy

  • 30+ references with international brands as a Strategic Management Consultant

  • Grenoble Ecole de Management Alumni, HEC MBA Paris and Fletcher School of Law and Diplomacy, MA, USA

  • Co-founded CXB HUB in July 2017

  • Lives in London, speaks French, English & Russian

ALEXIS GRABAR

Co-Founder & Executive Director

FOUNDERS

THE

Team spirit, entrepreneurship,

innovation & international culture

Combining 50 years of customer engagement and change management

  • Pragmatic, enthusiastic and innovative

  •  15 years of international customer experience.

  • 8 years of entrepreneurship

  •  10 years with Accor Hotels group in HR, Training and Innovation

  • 50 + references with international brands

  •  College of Europe, Belgique and EMBA Celsa Sorbonne, Paris

  • Co-Founded CXB HUB in July 2017

  •  Lives in London & Paris, speaks French, English, German

CLAIRE BONNIOL

Co-Founder & Managing Director

THE 

TEAM

  • LinkedIn Social Icon
  • Facebook Social Icon
  • Twitter Social Icon
  • Engaged, passionate and practical

  • 15 years + of customer and employee experience 

  • 8 years entrepreneurship

  • 20 years with Accor Hotels Group 

  • Sciences Po, Paris, Education sciences, Paris VIII.

  • Lives in Paris, speaks French and English

ISABELLE RONGIER

Partner France

unnamed_edited_edited.jpg
  • Positive, committed, good relationship builder

  •  25+ years experience in international B2B and B2C environments

  •  Customer Experience Management Expert

  •  Good understanding of issues & stakes, good level of analysis and synthesis

  • Lives in Paris, speaks French, English

MYRIAM CROLARD

Senior Consultant

FLAVIO CIMBALO

Senior Consultant

  •  Goal and people oriented, data driven, customer centric 

  • 15 years + CX and marketing research in a global B2B distribution company

  • Specialised in competitive intelligence, digital, qualitative and quantitative approaches

  • Computer Science degree, Università di Pisa, Italy

  • Lives in Zurich, speaks Italian, English and  French     

ALEXANDER MATYTSINE

Project Manager

  • Relentless, focused and passionate

  • 7 years entrepreneurship  

  • 6 years with Arnest Group

  • MBA institute Paris with online courses at Harvard/MIT

  • Lives in Glasgow, speaks English, French, Russian

ALAIN MARSAU

Senior Consultant

  • Warm, welcoming and people driven

  • Consultant and coach in Service Management 

  • & Customer Relation Management

  • Graduated in Hospitality Management, Bordeaux

  • Lives in Paris, Speaks French, Romanian,  English, German

© Copyright CX BROKERS LTD 2020. Company Registration Number: 10853200

BETA_STARTUP.png
LOG_redO.png
LELAB_RHS.png
LOGO_QUALTRICS.png