We believe that customer centricity and employee engagement have the power to create sustainable economic and social performance that respects people and their environment.

OUR MISSION

We always put the Human before Tech when thinking on all 3 levels: Customer Experience (CX), User Experience (UX) and Employee Experience (EX)

Curious, creative and energetic
5 years + of customer and employee experience projects
18 years of entrepreneurship with 5 start-ups created
10 years with Airbus Group in Sales & Marketing & Strategy
30+ references with international brands as a Strategic Management Consultant
Grenoble Ecole de Management Alumni, HEC MBA Paris and Fletcher School of Law and Diplomacy, MA, USA
Co-founded CXB HUB in July 2017
Lives in London, speaks French, English & Russian

ALEXIS GRABAR

Co-Founder & Executive Director

THE

Team spirit, entrepreneurship,

innovation & international culture

Combining 50 years of customer engagement and change management

Pragmatic, enthusiastic and innovative
15 years of international customer experience.
8 years of entrepreneurship
10 years with Accor Hotels group in HR, Training and Innovation
50 + references with international brands
College of Europe, Belgique and EMBA Celsa Sorbonne, Paris
Co-Founded CXB HUB in July 2017
Lives in London & Paris, speaks French, English, German

CLAIRE BONNIOL

Co-Founder & Managing Director

TEAM

Engaged, passionate and practical
15 years + of customer and employee experience
8 years entrepreneurship
20 years with Accor Hotels Group
Sciences Po, Paris, Education sciences, Paris VIII.
Lives in Paris, speaks French and English

ISABELLE RONGIER

Partner France

Positive, committed, good relationship builder
25+ years experience in international B2B and B2C environments
Customer Experience Management Expert
Good understanding of issues & stakes, good level of analysis and synthesis
Lives in Paris, speaks French, English

MYRIAM CROLARD

Senior Consultant

FLAVIO CIMBALO

Senior Consultant

Goal and people oriented, data driven, customer centric
15 years + CX and marketing research in a global B2B distribution company
Specialised in competitive intelligence, digital, qualitative and quantitative approaches
Computer Science degree, Università di Pisa, Italy
Lives in Zurich, speaks Italian, English and French

ALEXANDER MATYTSINE

Project Manager

Relentless, focused and passionate
7 years entrepreneurship
6 years with Arnest Group
MBA institute Paris with online courses at Harvard/MIT
Lives in Glasgow, speaks English, French, Russian

ALAIN MARSAU

Senior Consultant

Warm, welcoming and people driven
Consultant and coach in Service Management
& Customer Relation Management
Graduated in Hospitality Management, Bordeaux
Lives in Paris, Speaks French, Romanian, English, German

CX & EX SOLUTIONS AND COACHING

OUR MISSION

FOUNDERS

THE

THE

TEAM